Privacy Policy

RESILIENT HUMAN COACHING LLC

www.resilienthumancoaching.com

Last Updated: May 21, 2025

INTRODUCTION

Resilient Human Coaching LLC, a Delaware limited liability company owned and operated by Antonio Cervantes with the support of certified naturopaths, mindset coaches, and wellness experts ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.resilienthumancoaching.com ("Website"), use our services, participate in our Mindful Entrepreneur program, or otherwise interact with our online and mobile resources.

We use the words "you" and "your" to mean you, the reader, and other visitors to our online and mobile resources who are, in all cases, over the age of 18. Our "online and mobile resources" include our websites, mobile applications, and other internet features we own that allow you to interact with our content and services.

Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

1. WHO WE COLLECT PERSONAL INFORMATION FROM

We may collect personal information from the following groups:

• Visitors to and users of our online and mobile resources

• Our customers and program participants

• Newsletter subscribers and marketing contacts

• Event attendees and webinar participants

• Current and former workforce members and job applicants

• Third-party vendors and business partners

Personal information generally means information that can be used to identify you or that can be easily linked to you (for example, your name, address, telephone number, email address, and date of birth). The privacy laws in some jurisdictions include unique elements in what they consider to be personal information. If those laws apply to us, such as the California Consumer Privacy Act ("CCPA") or European General Data Protection Regulation ("GDPR"), our use of the phrase "personal information" includes the unique elements required by such laws.

Most of this Privacy Policy addresses our processing and sharing of personal information collected from visitors to and users of our online and mobile resources and our customers.

2. WHAT INFORMATION WE COLLECT

2.1 Information You Voluntarily Provide

When you participate in certain activities via our online and mobile resources, you may be asked to provide us with personal information. The types of personal information we collect include:

• Identifiers: Name, email address, physical address, phone number, IP address

• Professional Information: Business information, industry, job title

• Financial Information: Credit card information and billing details (processed through secure third-party processors)

• Program Information: Responses to assessments, application forms, program preferences

• Communication Records: Emails, support requests, and other communications with us

Some specific ways you voluntarily provide information:

• Emails and Online Forms: When you contact us or fill out forms, we retain your information to respond and process your requests

• Account Registration: When you register for access to our Thinkific platform or other systems, we collect your registration information

• Event Registration: When you register for webinars, workshops, or the Mindful Entrepreneur program

• Newsletter Subscription: When you subscribe to our email communications

• Customer Purchase: When you purchase our services or programs

• Social Media and Community Features: Information you post in our private community spaces

Important: If you don't want us to collect this type of personal information, please don't provide it. This means you shouldn't participate in activities that request or require it. Not participating may limit your ability to take full advantage of our resources, but it will not affect your ability to access general public information.

2.2 Information Collected Automatically

When you visit our online and mobile resources, we automatically collect certain information through tracking technologies such as cookies:

• Device Information: Browser type, operating system, device type

• Usage Information: Pages visited, time spent, links clicked, documents downloaded

• Network Information: IP address, geographic location, domain name

• Referral Information: How you accessed our website and where you go next

• Mobile Device Information: Unique device identifiers, mobile phone numbers (if accessing from mobile devices)

Third-Party Analytics: We use services like Google Analytics to analyze website usage. For more information on how Google uses this data, visit www.google.com/policies/privacy/partners/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms where you interact with our content

• Marketing partners and affiliate programs

• Payment processors and financial institutions

• Analytics and advertising service providers

• Other service providers who assist in our business operations

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various business purposes, including:

• Service Delivery: Provide, maintain, and improve our Website and services

• Transaction Processing: Process purchases and deliver the Mindful Entrepreneur program and other services

• Account Management: Create and manage your accounts and profiles

• Communications: Send administrative information, program updates, and respond to inquiries

• Marketing: Send information about our products and services (with your consent)

• Personalization: Customize your experience and deliver relevant content

• Analytics: Monitor usage patterns and improve our offerings

• Legal Compliance: Comply with legal obligations and protect our rights

• Security: Detect and prevent fraud and unauthorized activities

4. SHARING YOUR INFORMATION

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third-party data vendors or marketing companies.

4.2 When We Share Information

We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors who provide services such as:

• Payment processing (Stripe, PayPal, etc.)

• Email marketing platforms

• Website hosting and cloud storage

• Customer support systems

• Analytics services

Affiliates: We may share information within our family of companies, including subsidiaries and affiliates, who will use it consistent with this Privacy Policy.

Legal Requirements: We may disclose information when required by law, court order, subpoena, or government request, or to protect our rights and safety.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

4.3 Vendor Standards

We have adopted standards for vendors and business partners who receive personal information from us. We contractually restrict what they can do with your information, requiring that it:

• Be used only for the specific business purpose provided

• Not be disclosed to others without our consent

• Remain our property as between us and the vendor

• Not be transferred outside the United States without our consent

5. MARKETING COMMUNICATIONS AND CONSENT

5.1 Consent to Marketing Communications

By agreeing to our terms of service or filling out any forms on our website, you agree to receive marketing communications from us including:

• Email newsletters and promotional messages

• Phone calls (including automated/pre-recorded voice messages)

• SMS/MMS text messages

• Direct mail

You agree to be contacted on a recurring basis as long as you are part of our marketing programs. This consent applies even if your number is listed on state or federal do-not-call lists.

5.2 Third-Party Marketing

We may work with third-party businesses to bring selected opportunities to our customers via direct mail, email, SMS, and telemarketing. We may sell or share your personal information with these partners for marketing purposes.

5.3 Message and Data Rates

Message and data rates may apply for SMS/text communications. You are responsible for any third-party fees incurred when being contacted by us or our partners.

5.4 Opting Out

To unsubscribe from email, phone, SMS, or automated calling, please:

• Follow opt-out instructions in emails

• Reply "STOP" to text messages

• Email [email protected] with your request

Please note: It may take some time to process your opt-out request, and you may continue to receive communications during this period.

6. DATA RETENTION AND DESTRUCTION

6.1 Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy and as required by law:

• Account Information: Duration of account plus 7 years after closure (required for tax and legal compliance)

• Transaction Records: 7 years after transaction (required for tax and legal compliance)

• Marketing Communications: Until you unsubscribe or 3 years, whichever is sooner

• Website Analytics: Up to 24 months (anonymized data)

• Program Participation Data: 3 years after program completion

6.2 Data Destruction

When personal information is no longer needed, we securely destroy or de-identify it using:

• Secure deletion of electronic files

• Physical destruction of hard copies

• Certified destruction services for sensitive information

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality

• Preference Cookies: Remember your settings and preferences

• Analytics Cookies: Help us understand website usage

• Marketing Cookies: Track visitors for advertising purposes

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit website functionality.

7.3 Do Not Track

We do not currently respond to browser "Do Not Track" signals.

8. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Secure server infrastructure

• Access controls and authentication procedures

• Regular security audits

• Employee training on data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in the United States and other countries where data protection laws may differ from your jurisdiction. By using our services, you consent to such transfers.

10. CHILDREN'S PRIVACY

Our Website and services are not intended for children under 18. We do not knowingly collect personal information from minors under 18. If we become aware that we have collected such information, we will delete it immediately. If you believe a child under 18 has provided personal information to us, please contact us at [email protected].

11. YOUR PRIVACY RIGHTS

11.1 General Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access: Request information about personal information we hold

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your personal information

• Restriction: Request limitation of processing

• Objection: Object to certain types of processing

• Portability: Receive your information in a portable format

11.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the CCPA:

Categories of Information We Collect:

• Identifiers (name, address, IP address, etc.)

• Personal information under California customer records statute

• Commercial information (purchase history)

• Internet/electronic activity (browsing history)

• Geolocation data

• Audio, video, or electronic information

Your Rights:

• Right to know what personal information we collect and how we use it

• Right to delete personal information

• Right to opt-out of sale of personal information

• Right to non-discrimination for exercising your rights

Note: We do sell personal information to third parties for marketing purposes as described in Section 5.2.

11.3 EU Residents (GDPR)

If you are in a GDPR jurisdiction, we process your information based on legitimate interest. You have rights including access, correction, deletion, portability, restriction, and objection.

11.4 Exercising Your Rights

To exercise any privacy rights, contact us at:

• Email: [email protected]

• Phone: 1-302-520-5116

• Mail: Resilient Human Coaching LLC, 8 The Green Ste R, Dover, Delaware 19901

We will respond within the timeframes required by applicable law.

12. EXTERNAL SITES AND SOCIAL MEDIA

We maintain presence on social media platforms like Facebook, Instagram, and LinkedIn. We may link to third-party websites. We are not responsible for the privacy practices of these external sites or platforms. They have their own privacy policies and terms of use.

13. LEGAL WAIVER AND LIMITATIONS

By filling out any forms or submitting information to us, you agree that:

• You cannot "build a case" against us by counting infractions per solicitation

• You forfeit your right to litigate based on any previously alleged infractions

• You are requesting to be contacted by various communication methods

• In no event shall either party be liable for special, indirect, incidental, or consequential damages

Please DO NOT submit any forms if you do not agree with these terms.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to change or update this Privacy Policy from time to time. We will notify you of changes by:

• Posting the updated policy on our Website

• Updating the "Last Updated" date

• Sending email notification for material changes

The English language version of this Privacy Policy is the controlling version.

15. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Resilient Human Coaching LLC

Attn: Legal & Compliance Department

8 The Green Ste R

Dover, Delaware 19901

Phone: 1-302-520-5116

Email: [email protected]

This Privacy Policy was last updated on May 21, 2025 and is effective as of this date.